Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Tomily Pet.

We are committed to delivering your order as quickly and safely as possible.

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are not processed on weekends or public holidays.

United States:
7–15 business days

Canada:
7–18 business days

United Kingdom:
7–18 business days

Australia:
8–20 business days

Other Countries:
10–25 business days

Please note that delivery times may vary depending on customs clearance, weather conditions, carrier delays, or peak shopping seasons.

Shipping costs are calculated and displayed at checkout.

Occasionally, we may offer free shipping promotions on selected products or orders.

Once your order has been shipped, you will receive a tracking number by email.

Tracking information may take 2–5 business days to update after shipment.

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the order has already been shipped, Tomily Pet cannot guarantee replacement or refund.

If your package is significantly delayed or appears lost, please contact us.

We will work with the shipping carrier to investigate and provide assistance.

Our support team typically responds within 24–48 business hours.